Terms and conditions of sale

in force as of 15 October 2024

Vacances Léo Lagrange 

The brochure, the content of the vacancesleolagrange.com website, the quote, the proposal and the organiser’s programme constitute the pre-contractual information referred to in Articles

R. 211 et seq. of the French Tourism Code (Code du Tourisme).

ARTICLE 1: PREAMBLE

A social tourism operator founded in 1977, VACANCES LEO LAGRANGE is a tourism association governed by the French Law of 1 July 1901 on contracts of association, with its registered office at Le Negresko -, 4 rue Léon Paulet 13008 Marseille, SIREN 782 815 062. Its purpose is to organise stays in the residences and holiday villages that it manages or with which it is partnered.

It is a member of the Fédération Léo Lagrange, whose registered office is at 150 rue des Poissonniers 75018 Paris. It is registered in the French register of travel and holiday operators under number IM075140006. Financial guarantee: UNAT 8 rue César Franck 75015 Paris – Professional civil liability insurance: MAIF 79038 Niort Cedex 9.

It has 2 subsidiaries:

EURL Vacances Léo Lagrange – EURL (single-member limited liability company) with share capital of €8,000 – RCS Marseille 451 542 898

Intra-Community VAT number FR38 451542898

Registered office: Le Negresko – 4 rue Léon Paulet – 13008 Marseille

Registered in the French register of travel and holiday operators under number IM013210001

Vacances Léo Lagrange holds a financial guarantee from the Fonds Mutuel de Solidarité de l’UNAT – 8 rue César Franck – 75015 PARIS

Civil liability policy with MAIF – 79038 Niort Cedex

V2L TOURISME – SAS (simplified joint-stock company) with share capital of €300,000 – RCS Marseille 924 904 402

Intra-Community VAT number FR88 924 904 402

Registered office: Le Negresko – 4 rue Léon Paulet – 13008 Marseille

Registration in the French register of travel and holiday operators (registration in progress – company incorporated on 26 March 2024)

Vacances Léo Lagrange holds a financial guarantee from the Fonds Mutuel de Solidarité de l’UNAT – 8 rue César Franck – 75015 PARIS (in progress)

Civil liability policy with MAIF – 79038 Niort Cedex

These terms and conditions of sale apply to all the legal entities mentioned above.

Booking any of the stays presented in this brochure or on the website implies acceptance of the terms and conditions of sale set out below.

Vacances Léo Lagrange reserves the right to amend these terms and conditions of sale without notice, it being understood that the amended terms shall apply to new contracts entered into.

ARTICLE 2: MEMBERSHIP

Stays organised by Vacances Léo Lagrange are reserved for its members. Membership is annual and valid for 1 year from the 1st day of booking. It must be paid no later than when the deposit is paid. The cost of this annual membership is as follows:

ARTICLE 3: RATES AND PRICES

All prices shown in our brochure, on the website or in any sales document are expressed in euros and are given for guidance only. They are inclusive of all taxes; only the tourist tax is not included and is payable at the place of stay.

These prices may be revised in the event of changes in economic conditions or new regulatory provisions. Accordingly, pursuant to Article L. 211-13 of the French Tourism Code (Code du Tourisme), Vacances Léo Lagrange reserves the right to adjust prices, both upwards and downwards. Only the prices stated at the time of final booking, and therefore shown on the booking confirmation/invoice signed between the participant and Vacances Léo Lagrange, are final and shall serve as the reference for any issue relating to the amendment or cancellation of a stay.

ARTICLE 4: BOOKING AND PAYMENT

Please note that, pursuant to Article L221-18, 12° of the French Consumer Code (Code de la Consommation), the right of withdrawal does not apply, as it cannot be exercised for contracts for the provision of accommodation services other than residential accommodation, goods transport services, car rental, catering or leisure activities that are to be provided on a specific date or during a specific period.

To be accepted, every booking must be accompanied by payment of a deposit equal to 30% of the total invoice amount, plus the membership fee and any insurance. The balance must be paid, without any reminder from us, no later than 30 days before the start of the stay. For any booking made less than one month before the start of the stay, full payment for the stay is required in a single instalment. Vacances Léo Lagrange reserves the right to cancel any booking in the event of failure to comply with the above payment schedule.

For group stays, specific conditions may apply, in accordance with the group stay contract.

Failure to comply with the above provisions may be treated as a cancellation by the person making the booking, who shall therefore incur cancellation fees according to the scale applicable less than 30 days before departure. More than 30 days before departure, in accordance with Article L. 441-6 of the French Commercial Code (Code de Commerce), as amended by Law no. 2008-776 of 4 August 2008, late-payment penalties shall be payable at an interest rate equal to three times the legal interest rate for any payment made after the due date. In accordance with Article L. 441-3 of the French Commercial Code, the fixed compensation for recovery costs, payable in addition to late-payment penalties, is set at €40.

Allocation of accommodation:

Your accommodation will be allocated by the resort according to availability and the composition of your family. Under no circumstances can we guarantee the type of accommodation stated on your booking voucher.

Likewise, dissatisfaction with the type of accommodation shall under no circumstances constitute grounds for cancellation or complaint, or a pretext for any claim for a refund or compensation from us.

Payment methods:

The payment methods accepted by Vacances Léo Lagrange are as follows:

If paying by cheque, please make it payable to Vacances Léo Lagrange, except for the Risoul and Ramatuelle resorts, where it should be made payable to V2L Tourisme.

ARTICLE 5: DISCOUNTS

If you are entitled to a price reduction under a promotional offer or a partner rate agreement, you must claim it when booking the stay. Discounts of any kind are under no circumstances retroactive: once the confirmation has been issued, the Customer may no longer claim any reduction. Furthermore, price reductions and promotional offers cannot be combined with one another, unless such combination is expressly stated. The Customer must send Vacances Léo Lagrange any supporting documents required to obtain a reduction on the price of the stay before paying the deposit. Any supporting document sent after that deadline will not be taken into account and shall not give rise to any refund by Vacances Léo Lagrange.

ARTICLE 6: CANCELLATION CONDITIONS

Cancellation by the participant

Any change in the number of participants or in the length of stay, and any cancellation, must be notified by email to the following address: [email protected], or to the email address of the resort concerned shown on your stay confirmation, or by registered letter with acknowledgement of receipt (the postmark date being authoritative in the event of a dispute), immediately after the occurrence of the event giving rise to the withdrawal, to the following address: Vacances Léo Lagrange – Le Negresko – 4 rue Léon Paulet – 13008 Marseille.

Total cancellation or partial amendment of a booking by the participant shall give rise to cancellation fees – per person for stays with meals, per accommodation unit for self-catering stays – according to the following scale:

Any stay cut short and any service voluntarily forgone by a participant, even in the event of illness or accident, shall give rise to cancellation fees of 100% of the price of the stay. The percentage applies to the price of the stay including all taxes, excluding the membership fee and optional insurance, which are non-refundable if the stay is cancelled.

For group stays, conditions specific to each resort may apply, in accordance with the group stay contract.

These conditions apply to all resorts managed by the Vacances Léo Lagrange group.

   Cancellation by Vacances Léo Lagrange

For reasons beyond its control, Vacances Léo Lagrange may have to cancel a stay. If the Customer is unable to switch to another date or another stay offered to them, Vacances Léo Lagrange shall refund the sums paid. In that case, the refund of the corresponding sums paid, to the exclusion of any damages, releases Vacances Léo Lagrange from all liability where the cancellation is made necessary by circumstances of force majeure or by the safety of participants.

ARTICLE 7: TRANSFER OF THE CONTRACT

If you transfer your contract, you must inform us by any means providing acknowledgement of receipt, no later than 7 days before the start of the stay, giving us the contact details of the new beneficiaries and ensuring that they meet the same conditions as you for taking the stay. However, where optional insurance has been taken out, it cannot be transferred and therefore remains payable to Vacances Léo Lagrange.

Failure to give notice of the transfer of the contract shall be treated as cancellation of the booking by the participant and shall render the participant liable for cancellation fees according to the scale set out above.

ARTICLE 8: INSURANCE

Civil liability:

Every participant in our stays is covered by civil liability insurance with MAIF, a mutual insurance company governed by the French Insurance Code (Code des assurances), 79038 Niort Cedex.

The policy covers only activities carried out in Vacances Léo Lagrange facilities and/or under the responsibility of Vacances Léo Lagrange. These activities are defined contractually. MAIF covers the financial consequences of the liability that participants in stays may incur as a result of bodily injury, property damage or consequential loss caused to a third party and resulting from an accidental event.

Assistance:

Assistance covers in particular repatriation in the event of injury or illness, as well as medical and hospital expenses. Assistance cover also applies in the event of the death of a beneficiary or the death of a close relative.

If necessary, Vacances Léo Lagrange will contact MAIF Assistance (services provided by Inter Mutuelle Assistance).

Optional insurance:

Vacances Léo Lagrange has arranged 2 types of optional insurance (Cancellation only or Multi-risk) through the broker ASSURINCO. These insurance policies are not included in our packages. To benefit from them, you may take them out at extra cost, at the time of booking or no later than 3 working days after the confirmed booking.

Rates are calculated on the basis of a flat fee of €18 per person for cancellation-only insurance and €22 per person for multi-risk insurance. The insurance must be taken out for every person included in the booking.

Full details of the conditions and cover can be consulted on our website.

ARTICLE 9: THEFT AND LOSS

Vacances Léo Lagrange accepts no liability for the theft of personal belongings during stays, during activities offered by the Vacances Léo Lagrange group or at its resorts (including the car parks made available on site). It is not responsible for lost or forgotten items and does not undertake to search for them.

Any items or valuables left behind by the Customer at the end of the stay shall be returned by Vacances Léo Lagrange only upon receipt of a request from the Customer to the resort concerned. The cost of returning items or valuables shall be borne by the Customer.

ARTICLE 10: SWIMMING

Where resorts of the Vacances Léo Lagrange group are located near an unsupervised swimming area (sea, river, stream, lake or swimming pool), holidaymakers swim there at their own risk. In that case, Vacances Léo Lagrange declines all liability for the conditions and consequences of such swimming.

Where the resort has a swimming pool, Vacances Léo Lagrange declines all liability for any damage and/or loss, whether personal or material, caused by carelessness or a breach of the house rules.

Access to the swimming pools is forbidden to unaccompanied children under 12. In the swimming pools, children are the responsibility of their parents.

ARTICLE 11: HOLIDAYMAKERS WHO ARE MINORS

Minor children remain under the full responsibility of their parents and/or accompanying adult throughout their stay.

Holidaymakers under 18 must be accompanied by a parent or by another adult holding parental authority.

ARTICLE 12: ANIMALS

For reasons of hygiene and safety, animals, including exotic pets (“NAC”), are not permitted on any of our stays. Animals are permitted at the Montbrun-les-Bains holiday village, with the exception of 1st and 2nd category dogs, subject to a supplement and presentation of the vaccination record. Animals that are admitted must be kept on a lead, must not disturb the peace and safety of holidaymakers, and must comply with hygiene rules.

ARTICLE 13: TRANSPORT

Unless otherwise stated, transport to and from the place of stay is not included in our services. Vacances Léo Lagrange cannot be held liable for timetable changes, delays, strikes by carriers, etc. that prevent the participant from enjoying all or part of their stay.

ARTICLE 14: HOUSE RULES

To make your holiday run smoothly, house rules are displayed at reception in all our resorts. Taking part in a stay implies that you have read these rules and will comply with them.  

Please note that smoking is forbidden in the accommodation.

The opening times of the various facilities at each resort are given on site. Everyone must behave respectfully towards other guests and staff

Conditions of stay:

Week-long stays run from Saturday to Saturday for full-board or half-board stays, and from Sunday to Sunday for self-catering stays.

Accommodation is available on the day of arrival from 4pm or 5pm (depending on the resort) and must be vacated by 10am on the day of departure. Supplements may be offered for early arrival and late departure (subject to availability).

For all our full-board or half-board stays, beds are made on arrival, towels are provided and rooms are cleaned on your arrival and on your departure. For a supplement, you may request a change of bed linen and towels, as well as cleaning during your stay.

For self-catering stays, sheets and towels are provided (except at the Montbrun-les-Bains resort, where only bed linen is provided). Cleaning on the day of departure remains your responsibility. You may choose the cleaning option for a supplement.

Meal times are displayed in the resort’s house rules.

Full board runs from dinner on the 1st day to lunch on the last day. For half board, lunch is not included.

Wine is included with lunches and dinners; coffee is not included.

The menus offered do not cater for special dietary requirements.

ARTICLE 15: SANCTIONS

Anyone who breaches these special terms of sale or the house rules specific to each resort, or indeed anyone whose behaviour disrupts the operation and order of a resort, may be sanctioned. The sanction may take the form of financial reimbursement in the case of material damage, or the expulsion of the offender in the case of serious and/or repeated misconduct. Beyond these internal sanctions, offences shall be prosecuted in accordance with the laws and regulations in force.

ARTICLE 16: COMPLAINTS

Any observations or shortcomings relating to the stay must be reported immediately to reception at the place of stay or to the Director of the holiday centre, so that a solution to the problem can be found on site.

Failing an arrangement, any complaint relating to a stay must be sent as soon as possible, and no later than 30 days after the end of the stay, by registered letter with acknowledgement of receipt to Vacances Léo Lagrange – Le Negresko – 4 rue Léon Paulet – 13008 Marseille (together with any supporting documents).

ARTICLE 17: ACCEPTANCE OF THE BOOKING CONDITIONS

Booking any of our stays implies full and unreserved acceptance of these terms and conditions of sale. Furthermore, the sale is concluded in accordance with the French Tourism Code (Code du tourisme), Articles R. 211-3 to R. 211-11 of which are reproduced in the catalogue or on the website, and which the person making the booking acknowledges having been able to consult before signing the contract. These booking conditions may be amended and/or supplemented by Vacances Léo Lagrange at any time.

ARTICLE 18: PROTECTION OF PERSONAL DATA

Vacances Léo Lagrange declares that it complies, and undertakes to comply, with the personal data regulations in force in France, in particular the European General Data Protection Regulation of 27 April 2016 (GDPR) and the French Data Protection Act (“loi informatique et libertés”) of 6 January 1978, as amended.

The information provided by the participant enables the Vacances Léo Lagrange group, together with its partners and subcontractors, to process and fulfil the participant’s orders. Each participant’s personal data remains strictly confidential and may under no circumstances be sold, transferred or rented to third parties. The data is collected on the basis of the performance of the Contract. At the time of collection, certain data is mandatory and is marked with an asterisk; other data is optional.

Data is kept in the active database for the full term of the contract and for three years from the last contact with the participant.

Vacances Léo Lagrange undertakes not to use the data collected for purposes other than those mentioned above (unless required to do so by a competent judicial and/or administrative authority).

Vacances Léo Lagrange may also use the data collected for marketing communications, in compliance with the legal requirements in force.

The participant has the right to access, amend, rectify and erase the data concerning them, as well as the right to object. The participant may exercise these rights by sending a registered letter with acknowledgement of receipt to Vacances Léo Lagrange – Le Negresko – 4 rue Léon Paulet – 13008 Marseille or by writing to the following email address: [email protected], stating their full contact details (surname, first name, address, telephone number, email address) and specifying the subject of their request. They may be asked to provide proof of identity.

Finally, the participant may lodge a complaint with the CNIL (the French data protection authority).

For security reasons, video surveillance systems may be installed in certain resorts of the Vacances Léo Lagrange group, in compliance with the applicable legislation.

Vacances Léo Lagrange’s personal data protection policy can be consulted on the website www.vacancesleolagrange.com.

ARTICLE 19: GOVERNING LAW / Recourse to the Consumer Mediator

These terms and conditions of sale are governed by French law.

If you are a “consumer” within the meaning of the introductory article of the French Consumer Code (Code de la consommation), you must first send your complaint directly to us by post to the following address: Vacances Léo Lagrange – Le Negresko – 4 rue Léon Paulet – 13008 Marseille, or to the following email address: [email protected]

If this attempt fails, you may have recourse to a contractual mediation procedure or to any other alternative dispute resolution method, in particular by referring the matter, free of charge and within one year of your complaint, to the competent consumer mediator in accordance with the provisions of Title I of Book VI of the French Consumer Code: www.mtv.travel

LEGAL AND REGULATORY PROVISIONS

These terms and conditions of sale may be amended and/or supplemented by Vacances Léo Lagrange at any time. In that case, the new version of the terms and conditions of sale will be published online by Vacances Léo Lagrange. As soon as it is published online, the new version shall automatically apply to all customers.

In accordance with Article R. 211-12 of the French Tourism Code (Code du tourisme), the provisions of Articles R. 211-3 to R. 211-11 of that Code are reproduced below:

Article R. 211-3

Subject to the exclusions provided for in the third and fourth paragraphs of Article L. 211-7, any offer and any sale of travel or holiday services shall give rise to the provision of appropriate documents that comply with the rules laid down in this section. In the case of the sale of air tickets or tickets for scheduled transport services not accompanied by services related to such transport, the seller shall issue the buyer with one or more tickets for the entire journey, issued by the carrier or under its responsibility. In the case of on-demand transport, the name and address of the carrier on whose behalf the tickets are issued must be stated. Separate invoicing of the various components of a single tourist package does not release the seller from the obligations imposed on it by the regulatory provisions of this section.

Article R. 211-3-1

The exchange of pre-contractual information and the provision of the contractual terms shall be made in writing. They may be made electronically under the conditions of validity and exercise laid down in Articles 1369-1 to 1369-11 of the French Civil Code (Code civil). The name or company name and the address of the seller shall be stated, together with its registration in the register provided for in point (a) of Article L. 141-3 or, where applicable, the name, address and registration details of the federation or union referred to in the second paragraph of Article R. 211-2.

Article R. 211-4

Prior to the conclusion of the contract, the seller must provide the consumer with information on the prices, dates and other constituent elements of the services provided as part of the trip or stay, such as:

1° The destination, and the means, characteristics and categories of transport used

2° The type of accommodation, its location, its level of comfort and its main characteristics, its official approval and its tourist classification under the regulations or customs of the host country

3° The catering services offered

4° A description of the itinerary in the case of a tour

5° The administrative and health formalities to be completed by nationals or by nationals of another Member State of the European Union or of a State party to the Agreement on the European Economic Area, in particular when crossing borders, and the time required to complete them

6° The visits, excursions and other services included in the package or available, where applicable, at extra cost

7° The minimum or maximum size of the group required for the trip or stay to go ahead and, if the trip or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the trip or stay; this date may not be set at less than twenty-one days before departure

8° The amount or percentage of the price to be paid as a deposit on conclusion of the contract, and the schedule for payment of the balance.

9° The price revision terms as provided for in the contract pursuant to Article R. 211-8

10° The contractual cancellation conditions

11° The cancellation conditions laid down in Articles R. 211-9, R. 211-10 and R. 211-11

12° Information on the optional purchase of an insurance policy covering the consequences of certain cases of cancellation, or of an assistance policy covering certain specific risks, in particular repatriation costs in the event of accident or illness

13° Where the contract includes air transport services, the information, for each flight segment, provided for in Articles R. 211-15 to R. 211-18.

Article R. 211-5

The pre-contractual information given to the consumer is binding on the seller, unless the seller has expressly reserved the right in that information to change certain elements of it. In that case, the seller must clearly indicate to what extent such changes may be made and to which elements. In any event, changes made to the pre-contractual information must be communicated to the consumer before the contract is concluded.

Article R. 211-6

The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one copy of which is given to the buyer, and signed by both parties. Where the contract is concluded electronically, Articles 1369-1 to 1369-11 of the French Civil Code (Code civil) shall apply. The contract must include the following clauses:

1° The name and address of the seller, of its guarantor and of its insurer, and the name and address of the organiser

2° The destination or destinations of the trip and, in the case of a split stay, the various periods and their dates

3° The means, characteristics and categories of transport used, and the dates and places of departure and return

4° The type of accommodation, its location, its level of comfort and its main characteristics, and its tourist classification under the regulations or customs of the host country

5° The catering services offered 6° The itinerary in the case of a tour

7° The visits, excursions or other services included in the total price of the trip or stay 8° The total price of the services invoiced, and an indication of any possible revision of that invoicing under the provisions of Article R. 211-8.

9° An indication, where applicable, of the fees or taxes relating to certain services, such as landing, disembarkation or embarkation taxes at ports and airports, and tourist taxes where these are not included in the price of the service or services provided 10° The schedule and terms of payment of the price; the final payment made by the buyer may not be less than 30% of the price of the trip or stay and must be made on delivery of the documents enabling the trip or stay to take place

11° The special conditions requested by the buyer and accepted by the seller 12° The procedure by which the buyer may lodge a complaint with the seller for non-performance or improper performance of the contract; such complaint must be sent as soon as possible, by any means providing acknowledgement of receipt, to the seller and, where applicable, notified in writing to the travel organiser and to the service provider concerned

13° The deadline for informing the buyer in the event of cancellation of the trip or stay by the seller where the trip or stay is subject to a minimum number of participants, in accordance with the provisions of point 7° of Article R. 211-4

14° The contractual cancellation conditions

15° The cancellation conditions provided for in Articles R. 211-9, R. 211-10 and R. 211-11

16° Details of the risks covered and the amount of cover under the insurance policy covering the consequences of the seller’s professional civil liability

17° Details of the insurance policy covering the consequences of certain cases of cancellation taken out by the buyer (policy number and name of the insurer), and details of the assistance policy covering certain specific risks, in particular repatriation costs in the event of accident or illness; in that case, the seller must give the buyer a document specifying at least the risks covered and the risks excluded.

18° The deadline for informing the seller in the event of transfer of the contract by the buyer 19° The undertaking to provide the buyer, at least ten days before the scheduled date of departure, with the following information:

  1. The name, address and telephone number of the seller’s local representative or, failing that, the names, addresses and telephone numbers of the local bodies able to help the consumer in the event of difficulty or, failing that, the telephone number enabling contact to be made with the seller as a matter of urgencyFor trips and stays abroad by minors, a telephone number and an address enabling direct contact to be made with the child or with the person in charge at the place of stay

20° The clause providing for termination and refund, without penalty, of the sums paid by the buyer in the event of failure to comply with the duty to inform provided for in point 13° of Article R. 211-4 21° The undertaking to provide the buyer, in good time before the start of the trip or stay, with the departure and arrival times.

Article R. 211-7

The buyer may transfer the contract to a transferee who meets the same conditions as the buyer for taking the trip or stay, provided that the contract has not yet taken effect. Unless a provision more favourable to the transferor has been agreed, the transferor is required to inform the seller of this decision by any means providing acknowledgement of receipt, no later than seven days before the start of the trip. In the case of a cruise, this period is extended to fifteen days. Such a transfer shall under no circumstances be subject to prior authorisation by the seller.

Article R. 211-8

Where the contract expressly provides for the possibility of a price revision, within the limits laid down in Article L. 211-12, it must state the precise method for calculating price variations, both upwards and downwards, and in particular the amount of transport costs and related taxes, the currency or currencies that may affect the price of the trip or stay, the portion of the price to which the variation applies, and the exchange rate of the currency or currencies used as a reference when the price shown in the contract was set.

Article R. 211-9

Where, before the buyer’s departure, the seller is compelled to amend one of the essential elements of the contract, such as a significant price increase, and where it fails to comply with the duty to inform referred to in point 13° of Article R. 211-4, the buyer may, without prejudice to any claim for compensation for damage suffered, and after having been informed thereof by the seller by any means providing acknowledgement of receipt:

Article R. 211-10

In the case provided for in Article L. 211-14, where, before the buyer’s departure, the seller cancels the trip or stay, it must inform the buyer by any means providing acknowledgement of receipt; the buyer, without prejudice to any claim for compensation for damage suffered, shall obtain from the seller an immediate refund, without penalty, of the sums paid; in that case, the buyer shall receive compensation at least equal to the penalty the buyer would have borne had the cancellation been made by the buyer on that date. The provisions of this article shall in no way prevent the conclusion of an amicable agreement under which the buyer accepts a substitute trip or stay offered by the seller.

Article R. 211-11

Where, after the buyer’s departure, the seller is unable to provide a major part of the services provided for in the contract, representing a significant percentage of the price paid by the buyer, the seller must immediately take the following steps, without prejudice to any claim for compensation for damage suffered:

The provisions of this article apply in the event of failure to comply with the obligation provided for in point 13° of Article R. 211-4.