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in effect as of October 15, 2024
The brochure, the content of the vacancesleolagrange.com website, the quote, the proposal and the organizer’s program constitute the prior information referred to in article
R. 211 and following of the Tourism Code.
As a social tourism operator, created in 1977, VACANCES LEO LAGRANGE is a tourism association governed by the law of July 1, 1901 relating to the association contract, with its registered office at Le Negresko -, 4 rue Léon Paulet 13008 Marseille, SIREN 782 815 062. Its purpose is to organize stays in residences and holiday villages that it manages or partners with.
It is a member of the Léo Lagrange Federation, whose registered office is located at 150 rue des Poissonniers 75018 Paris. It is registered in the register of travel and stay operators under the number IM075140006. Financial guarantee: UNAT 8 rue César Franck 75015 Paris – Professional Civil Liability Insurance MAIF 79038 Niort Cedex 9.
It has 2 subsidiaries:
EURL Vacances Léo Lagrange – EURL with a capital of 8,000 euros – RCS Marseille 451 542 898
Intra-Community VAT FR38 451542898
Registered office: Le Negresko – 4 rue Léon Paulet – 13008 Marseille
Registration in the register of travel and stay operators under the number IM013210001
Vacances Léo Lagrange benefits from a financial guarantee from the Mutual Solidarity Fund of UNAT – 8 rue César Franck – 75015 PARIS
Civil liability contract with MAIF – 79038 Niort Cedex
V2L TOURISME – SAS with a capital of 300,000 euros – RCS Marseille 924 904 402
Intra-Community VAT FR88 924 904 402
Registered office: Le Negresko – 4 rue Léon Paulet – 13008 Marseille
Registration in the register of travel and stay operators (registration in progress – company created on March 26, 2024)
Vacances Léo Lagrange benefits from a financial guarantee from the Mutual Solidarity Fund of UNAT – 8 rue César Franck – 75015 PARIS (in progress)
Civil liability contract with MAIF – 79038 Niort Cedex
These general terms and conditions of sale apply to all legal entities mentioned above.
Registration for one of the stays presented in this brochure or on the website implies acceptance of the following general terms and conditions of sale.
Vacances Léo Lagrange reserves the right to modify these general terms and conditions of sale without notice, it being understood that they will be applicable to new contracts entered into.
The stays organized by Vacances Léo Lagrange are reserved for its members. Membership is annual, valid for 1 year from the 1st day of registration. It is paid at the latest when the deposit is paid. The cost of said annual membership is distributed as follows:
All prices appearing in our brochure, on the website or any commercial document are expressed in euros and are given for information purposes only. They are given including all taxes, only the tourist tax is not included and is paid at the place of stay.
These prices may be revised in case of economic conditions or new regulatory provisions. Also, in accordance with Article L. 211-13 of the Tourism Code, Vacances Léo Lagrange reserves the right to modify prices, both upwards and downwards. Only the prices indicated at the time of final registration and consequently appearing on the registration confirmation/invoice signed between the participant and Vacances Léo Lagrange are final and serve as a reference for any problems of modification or cancellation of a stay.
Any registration, to be accepted, must be accompanied by the payment of a deposit, corresponding to 30% of the total invoice amount plus the membership fee and any insurance. The balance must be paid, at the latest and without reminder from us, 30 days before the start of the stay. For any reservation made less than one month before the start of the stay, full payment is required in one installment. Vacances Léo Lagrange reserves the right to cancel any reservation in case of failure to comply with the aforementioned payment schedule.
Regarding group stays, specific conditions may be applied, in accordance with the group stay contract.
Failure to comply with the provisions set out above may be considered as a cancellation by the subscriber, who thereby incurs cancellation fees according to the scales provided for less than 30 days before departure. More than 30 days prior, in accordance with Article L. 441-6 of the Commercial Code as amended by Law No. 2008-776 of August 4, 2008, late payment penalties will be due at an interest rate equal to three times the legal interest rate for any payment made after the due date. In accordance with Article L. 441-3 of the Commercial Code, the amount of the fixed compensation for recovery costs to be paid in addition to late payment penalties is set at 40 euros.
Accommodation allocation:
The allocation of your accommodation will be made by the establishment according to availability and your family composition. In no case can we guarantee you the type of accommodation mentioned on your reservation voucher.
Similarly, dissatisfaction with the type of accommodation cannot under any circumstances be grounds for cancellation, complaint, or a pretext for any request for refund or compensation from our services.
Payment methods:
The payment methods used by Vacances Léo Lagrange are as follows:
In case of payment by check, it should be made payable to Vacances Léo Lagrange, except for the establishments in Risoul and Ramatuelle, which should be made payable to V2L Tourisme.
If you are eligible for a price reduction as part of a promotional operation or a partner tariff agreement, you must claim it at the time of booking the stay. Discounts of any type are never retroactive: once the confirmation is issued, the client can no longer claim any reduction. Moreover, price reductions or promotional offers cannot be combined, unless the combination is expressly mentioned. The client must send to Vacances Léo Lagrange any necessary proof to obtain a reduction on the amount of their stay, before paying the deposit. Any proof sent beyond this deadline will not be taken into account and will not entitle to any refund from Vacances Léo Lagrange.
Any change in number of participants, duration, or any cancellation must be notified by email to the following address: contact@vacancesleolagrange.com or to the email address of the “concerned establishment appearing on your stay confirmation or by registered letter with acknowledgment of receipt, the postmark date being proof in case of dispute, immediately after the occurrence of the” event that motivates the withdrawal, to the following address: Vacances Léo Lagrange – Le Negresko – 4 rue Léon Paulet – 13008 Marseille.
Total cancellation or partial modification of a registration by the participant will result in the collection of cancellation fees – per person for stays with meals, per accommodation for self-catering stays – according to the following scales:
Any shortened stay as well as any service voluntarily abandoned by a participant, even in case of illness or accident, results in the collection of 100% cancellation fees of the stay price. The % applies to the total amount including tax of the stay excluding membership and optional insurance, these not being refundable in case of cancellation of the stay.
Regarding group stays, specific conditions for each establishment may be applied, in accordance with the group stay contract.
These conditions apply to all establishments managed by the Vacances Léo Lagrange group.
For reasons beyond its control, Vacances Léo Lagrange may be required to cancel a stay. If the client cannot be rescheduled to another date or another stay that would be offered, Vacances Léo Lagrange will refund the amounts paid. In this case, the reimbursement of the corresponding amounts paid, excluding any damages, releases Vacances Léo Lagrange from all responsibilities when the cancellation is imposed by circumstances of force majeure or for the safety of the participants.
In case of transfer of your contract, you must inform us by any means that allows for acknowledgment of receipt, at the latest 7 days before the start of the stay, indicating the details of the new beneficiaries and ensuring that they meet the same conditions as you to carry out the stay. However, in case of subscription to optional insurance, these cannot be transferred and therefore remain due to Vacances Léo Lagrange.
Failure to inform about the transfer of the contract is considered as cancellation of the registration by the participant and commits the latter to pay cancellation fees according to the previously outlined scale.
Each participant in our stays benefits from civil liability insurance with MAIF, a mutual insurance company, governed by the Insurance Code, 79038 Niort Cedex.
The contract only covers activities practiced in Vacances Léo Lagrange facilities and/or under the responsibility of Vacances Léo Lagrange. These activities are contractually defined. MAIF covers the financial consequences of the liability that participants in the stays may incur due to bodily injury, material or immaterial damage caused to a third party and resulting from an accidental event.
Assistance:
The assistance covers notably repatriation in case of injury or illness, as well as coverage of medical and hospitalization expenses. The assistance guarantee also operates in case of death of a beneficiary and death of a close relative.
If needed, Vacances Léo Lagrange will contact MAIF Assistance (Inter Mutuelle Assistance services).
Optional insurance :
Vacances Léo Lagrange has subscribed to 2 types of optional insurance (Cancellation only or Multi-risk) with ASSURINCO. These insurances are not included in our packages. To benefit from these insurances, you can contract them additionally, at the time of booking or at the latest 3 working days following the confirmed reservation.
The rates are calculated based on a flat rate of 18 euros per person for simple cancellation insurance and 22 euros per person for multi-risk insurance. Subscription is mandatory for all persons registered in the file.
The details of the conditions and guarantees can be consulted on our website.
Vacances Léo Lagrange disclaims all responsibility concerning the theft of personal belongings during stays, during activities offered by the Vacances Léo Lagrange group as well as on the premises (including parking lots made available on site). It is not responsible for lost or forgotten objects and does not handle their search.
Any return by Vacances Léo Lagrange to the Client of belongings or valuables forgotten by the latter at the end of the stay will only be carried out after receiving a request from the Client to the concerned establishment. The costs of returning belongings or valuables are at the Client’s expense.
When the establishments of the Vacances Léo Lagrange group are located near an unsupervised swimming area (sea, river, lake or pool), swimming there is at the vacationers’ own risk. Vacances Léo Lagrange then disclaims all responsibility regarding the conditions and consequences of such swimming.
When the establishment has a swimming pool, Vacances Léo Lagrange disclaims all responsibility arising from damages and/or prejudices, whether personal or material, caused by imprudence or breach of the internal regulations.
Access to swimming pools is prohibited for unaccompanied children under 12 years old. In the swimming pools, children are under the responsibility of their parents.
Minor children remain under the full responsibility of their parents and/or accompanying adult throughout their stay.
Vacationers under 18 years of age must be accompanied by a parent or another adult with parental authority.
For hygiene and safety reasons, animals, including new pets (NAC), are not allowed on any of our stays. Animals are allowed in the Montbrun-les-Bains holiday village, except for dogs of 1st and 2nd category, with an additional fee and presentation of the vaccination record. Accepted animals must be kept on a leash, must not disturb the peace and safety of vacationers, and must respect hygiene rules.
ARTICLE 13: TRANSPORTATION
Except in exceptional cases, transportation to and from the place of stay is not included in our services. Vacances Léo Lagrange cannot be held responsible for changes in schedules, delays, strikes by carriers, etc., which would prevent the participant from enjoying all or part of their stay.
To facilitate your vacation, internal regulations are posted at the reception of all our establishments. Any participation in a stay implies that you have read and agree to comply with such regulations.
We inform you that smoking is prohibited in the accommodations.
The hours of access to the various facilities of the establishments are specified on site. Everyone must behave respectfully towards other customers and staff.
Stay conditions:
Week-long stays run from Saturday to Saturday for full board or half board stays, and from Sunday to Sunday for self-catering stays.
Accommodations are available on arrival days at 4 pm or 5 pm (depending on the establishment) and must be vacated on departure days by 10 am. Additional fees may be offered for early arrival or late departure (subject to availability).
For all our full board or half board stays, beds are made upon arrival, towels are provided. Room cleaning is done upon your arrival and departure. You have the possibility, for an additional fee, to request a change of bed linen and towels, as well as cleaning during your stay.
For self-catering stays, sheets and towels are provided (except for the Montbrun les Bains establishment, where only bed linen is provided). You are responsible for cleaning on the day of departure. You have the option to take the cleaning service for an additional fee.
Meal times are posted on the internal regulations of the establishment.
The full board service starts from dinner on the 1st day to lunch on the last day. For half board, lunch is not included.
Wine is included with lunches and dinners, coffee not included.
The proposed menus do not take into account special dietary requirements.
Any person violating these specific terms of sale or the internal regulations of each establishment, or even any person whose behavior disrupts the operation and order of an establishment may be sanctioned. The sanction may take the form of monetary reimbursement in the case of material damage, or expulsion of the offender in the case of aggravated and/or repeated behaviors. Beyond these internal sanctions, offenses will be prosecuted in accordance with the legislative and regulatory provisions in force.
Any observations or failures related to the stay must be immediately reported to the reception of the place of stay or to the Director of the holiday center so that a solution can be provided on-site to the problem raised.
In the absence of an arrangement, any complaint relating to a stay must be sent as soon as possible and within a maximum period of 30 days after the end of the stay by registered letter with acknowledgment of receipt to Vacances Léo Lagrange – Le Negresko – 4 rue Léon Paulet – 13008 Marseille (accompanied by any supporting documents).
Registration for one of our trips implies complete and unconditional acceptance of these general terms and conditions of sale. Moreover, the sale is concluded in accordance with the Tourism Code, whose articles R. 211-3 to R. 211-11 are reproduced in the catalog or on the website, which the subscriber acknowledges having been able to consult before signing the contract. These registration conditions may be modified and/or supplemented at any time by Vacances Léo Lagrange.
Vacances Léo Lagrange declares to respect and commits to comply with the regulations relating to personal data in force in France, and in particular the European Regulation on data protection of April 27, 2016 (GDPR) and the French Data Protection Act of January 6, 1978 as amended.
The information provided by the participant allows the Vacances Léo Lagrange group as well as “its partners and subcontractors, to process and” execute their orders. The personal data of each participant remains strictly confidential and will not under any circumstances be sold, transferred or rented to third parties. The collection is based on the execution of the Contract. During collection, certain data must be mandatory and are indicated by an asterisk, others are optional.
The data is kept in an active database for the entire duration of the contract and for three years from the last contact with the participant.
Vacances Leo Lagrange commits not to use the collected data for purposes other than those mentioned above (except for requisition by a competent judicial and/or administrative authority).
Vacances Leo Lagrange may also use the collected data for commercial solicitations in compliance with the legal requirements in force.
The participant has “a right of” access, modification, rectification and deletion of data concerning them as well as “a right of” opposition. The participant can “exercise this by sending a registered letter with acknowledgment of receipt to Vacances Léo Lagrange – Le Negresko – 4 rue Léon Paulet – 13008 Marseille or to the ” following email address: rgpd@vacancesleolagrange.com mentioning their full contact details (name, surname, address, telephone, email address) and specifying the purpose of their request. They may be asked to prove their identity.
Finally, the participant has the possibility to lodge a complaint with the CNIL.
For security reasons, video surveillance systems may be installed in certain establishments of the Vacances Léo Lagrange group, in compliance with applicable legislation.
Vacances Léo Lagrange’s personal data protection policy can be consulted on the website www.vacancesleolagrange.com.
These General Terms and Conditions of Sale are governed by French law.
If you are a “consumer” within the meaning of the preliminary article of the Consumer Code, you must first send your complaint directly by mail to the following postal address Vacances Léo Lagrange – Le Negresko – 4 rue Léon Paulet – 13008 Marseille or to the following email address: rgpd@vacancesleolagrange.com
If this attempt fails, you may resort to a conventional mediation procedure or any other alternative dispute resolution method, particularly by using, free of charge, within one year from your complaint, the competent consumer mediator according to the provisions of Title I of Book VI of the Consumer Code: www.mtv.travel
These general terms and conditions of sale may be modified and/or supplemented at any time by Vacances Léo Lagrange. In this case, the new version of the general terms and conditions of sale will be posted online by Vacances Léo Lagrange. As soon as it is posted online, the new version will automatically apply to all customers.
In accordance with Article R. 211-12 of the Tourism Code, the provisions of Articles R. 211-3 to R. 211-11 of the same code are reproduced below:
Subject to the exclusions provided for in the third and fourth paragraphs of Article L. 211-7, any offer and any sale of travel or stay services shall result in the delivery of appropriate documents that comply with the rules defined in this section. In the case of sale of air transport tickets or regular line transport tickets not accompanied by services related to these transports, the seller shall deliver to the buyer one or more tickets for the entire journey, issued by the carrier or under its responsibility. In the case of transport on demand, the name and address of the carrier, on whose behalf the tickets are issued, must be mentioned. The separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations imposed on him by the regulatory provisions of this section.
The exchange of pre-contractual information or the provision of contractual conditions is carried out in writing. They can be done electronically under the conditions of validity and exercise provided for in Articles 1369-1 to 1369-11 of the Civil Code. The name or company name and address of the seller are mentioned as well as the indication of his registration in the register provided for in paragraph a of Article L. 141-3 or, where applicable, the name, address and indication of the registration of the federation or union mentioned in the second paragraph of Article R. 211-2.
Priort to the conclusion of the contract, the seller must communicate to the consumer information on prices, dates and other elements constituting the services provided during the trip or stay such as:
1° The destination, the means, characteristics and categories of transport used
2° The type of accommodation, its location, level of comfort and main characteristics, its approval and tourist classification corresponding to the regulations or customs of the host country
3° The catering services offered
4° The description of the itinerary for circuits
5° The administrative and health formalities to be completed by nationals or by citizens of another Member State of the European Union or a State party to the Agreement on the European Economic Area in case of, in particular, crossing borders as well as their completion deadlines
6° The visits, excursions and other services included in the package or possibly available for an additional charge
7° The minimum or maximum size of the group allowing the realization of the trip or stay as well as, if the realization of the trip or stay is subject to a minimum number of participants, the deadline for informing the consumer in case of cancellation of the trip or stay; this date cannot be set less than twenty-one days before departure
8° The amount or percentage of the price to be paid as a deposit upon conclusion of the contract as well as the schedule for payment of the balance.
9° The methods for price revision as provided for by the contract in application of Article R. 211-8
10° The contractual cancellation conditions
11° The cancellation conditions defined in Articles R. 211-9, R. 211-10 and R. 211-11
12° Information concerning the optional subscription of an insurance contract covering the consequences of certain cancellation cases or an assistance contract covering certain specific risks, particularly repatriation costs in case of accident or illness
13° When the contract includes air transport services, the information for each flight segment provided for in Articles R. 211-15 to R. 211-18.
The prior information provided to the consumer is binding on the seller, unless the seller has expressly reserved the right to modify certain elements in it. In this case, the seller must clearly indicate to what extent this modification may occur and on which elements. In any case, modifications made to the prior information must be communicated to the consumer before the conclusion of the contract.
The The contract concluded between the seller and the buyer must be written, established in duplicate with one copy given to the buyer, and signed by both parties. When the contract is concluded electronically, articles 1369-1 to 1369-11 of the civil code apply. The contract must include the following clauses:
1° The name of addresse of the seller, their guarantor and insurer as well as the name and address of the organizer
2° The destination or destinations of the trip and, in case of a split stay, the different periods and their dates
3° The means, characteristics and categories of transport used, the dates and places of departure and return
4° The type of accommodation, its location, comfort level and main characteristics and its tourist classification according to the regulations or customs of the host country
5° The proposed catering services 6° The itinerary for tours
7° The visits, excursions or other services included in the total price of the trip or stay 8° The total price of the services invoiced as well as an indication of any possible revision of this invoice under the provisions of article R. 211-8.
9° The indication, if applicable, of fees or taxes related to certain services such as taxes for landing, respect disembarkation teeth embarkation in following ports of airports, tourist taxes when they are not included in the price of the service(s) provided 10° The schedule and terms of payment; the final payment made by the buyer cannot be less than 30% of the price of the trip or stay and must be made upon delivery of the documents allowing the trip or stay to be carried out
11° The specific conditions requested by the buyer and accepted by the seller 12° The procedures by which the buyer can file a complaint with the seller for non-performance or poor performance of the contract, which must be addressed as soon as possible, by any means allowing acknowledgment of receipt to the seller, and, if applicable, reported in writing to the trip organizer and the service provider concerned
13° The deadline for informing the buyer in case of cancellation of the trip or stay by the seller if the realization of the trip or stay is linked to a minimum number of participants, in accordance with the provisions of Article R. 211-4, 7°
14° The contractual cancellation conditions
15° The cancellation conditions provided for in articles R. 211-9, R. 211-10 and R. 211-11
16° Details regarding the risks covered and the amount of guarantees under the insurance contract covering the consequences of the seller’s professional civil liability
17° Information concerning the insurance contract covering the consequences of certain cases of cancellation subscribed by the buyer (policy number and name of the insurer) as well as those concerning the assistance contract covering certain specific risks, particularly repatriation costs in case of accident or illness; in this case, the seller must provide the buyer with a document specifying at minimum the risks covered and the risks excluded.
18° The deadline for informing the seller in case of transfer of the contract by the buyer 19° The commitment to provide the buyer, at least ten days before the scheduled departure date, with the following information:
20° The clause for termination and refund without penalties of sums paid by the buyer in case of non-compliance with the information obligation provided in Article R. 211-4 13° 21° The commitment to provide the buyer, in due time before the start of the trip or stay, with departure and arrival times.
The buyer can transfer their contract to a transferee who fulfills the same conditions as them to make the trip or stay, as long as this contract has not produced any effect. Unless more favorable stipulation to the transferor, they are required to inform the seller of their decision by any means allowing to obtain an acknowledgment of receipt at the latest seven days before the start of the trip. When it comes to a cruise, this period is extended to fifteen days. This transfer is not subject, in any case, to prior authorization from the seller.
When the contract includes an express possibility of price revision, within the limits provided in Article L. 211-12, it must mention the precise terms of calculation, both upwards and downwards, of price variations, and in particular the amount of transport costs and related taxes, the currency or currencies that may have an impact on the price of the trip or stay, the part of the price to which the variation applies, the exchange rate of the currency or currencies used as a reference when establishing the price appearing in the contract.
When, before the departure of the buyer, the seller is compelled to make a change to one of the essential elements of the contract such as a significant increase in price and when they fail to comply with the information obligation mentioned in Article R. 211-4 13°, the buyer may, without prejudice to claims for compensation for any damage suffered, and after being informed by the seller by any means allowing to obtain an acknowledgment of receipt:
In the case provided for in Article L. 211-14, when, before the departure of the buyer, the seller cancels the trip or stay, they must inform the buyer by any means allowing to obtain an acknowledgment of receipt; the buyer, without prejudice to claims for compensation for any damage suffered, obtains from the seller the immediate refund without penalty of the sums paid; the buyer receives, in this case, compensation at least equal to the penalty they would have borne if the cancellation had occurred due to their action on this date. The provisions of this article do not in any way prevent the conclusion of an amicable agreement for the acceptance, by the buyer, of a substitute trip or stay proposed by the seller.
When, after the departure of the buyer, the seller finds themselves unable to provide a preponderant part of the services provided for in the contract representing a significant percentage of the price honored by the buyer, the seller must immediately take the following measures without prejudice to claims for compensation for any damage suffered:
The provisions of this article are applicable in case of non-compliance with the obligation provided for in Article R. 211-4, paragraph 13.